Programs that provide temporary emergency shelter for women who have experienced domestic violence/abuse, and for their children. Such facilities usually provide in-house individual, group and family counselling and the full range of secondary services related to domestic violence including referral to appropriate resources. Also included are similar facilities for battered men and those that can accommodate both men and women.

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Programs that attempt to reduce the incidence of child abuse, elder abuse and spouse abuse in family settings through a variety of educational interventions which may focus on children of various ages, parents, people who work with families and/or the community at large.

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Programs that provide individual, conjoint, family or group treatment for people who are experiencing physical, sexual, emotional and/or other forms of abuse in the context a marital, parental, sibling or other family relationship or, in some instances, outside the family. Included are programs that provide therapeutic interventions for perpetrators and/or for individuals who have been victimized.

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Programs that provide immediate assistance for women and men who have experienced domestic abuse which may include steps to ensure the person's safety; short-term emotional support; assistance with shelter; legal information and advocacy; referrals for medical treatment; ongoing counselling and/or group support; and other related services. Hotline staff are generally available via the telephone, email, live chat and/or instant message (IM).

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