Canadian Cancer Society, Smokers' Helpline

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Canadian Cancer Society

Smokers' Helpline

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Record #: HAM5593

Last Modified: 16 Jan 2013

Last Full Update: 09 Jul 2012

Contact Information

Social Media

Mailing Address

c/o Cancer Information Service
1550 Upper James St, Ste 300
Hamilton, ON L9B 2L6

Toll Free Phone

1-877-513-5333

Fax

905-574-8327

After Hours Phone

1-877-513-5333

Website

www.smokershelpline.ca

Primary Contact

Gail Luciano, Manager

Alternate Contact

Tammy Ruschpler, Administrative Assistant

Service Details

Alternate Name (Internal use only)

Help Line ; Smoker's ; Smokers ; Smokers' Helpline

Accessibility

Not Applicable - Telephone and online service only

Located In Community

Hamilton (City of)

Description

Free, confidential, non-judgmental, evidence-based telephone service.

This service offers:
* one-on-one personalized support
* advice and information about quitting smoking
* self-help materials and community referrals
* Quit Coaches who assist with developing a quit plan, coping with cravings, withdrawal symptoms, managing stress and dealing with slips and relapses.
* Third party interpreter service available in over 100 languages.
* presentations, displays and promotional materials to organizations and professionals who work with tobacco users.

Smokers' Helpline Online is an interactive web-based service which includes:
* online support groups where questions and experiences can be posted
* "Quit Meter" that provides personalized feedback about financial and health gains
* inspirational e-mail support with information, tips and strategies for remaining tobacco-free.

Smokers' Helpline Text Messaging (TXT) offers:
* support, advice and information to smokers and tobacco users who are looking to quit, via their mobile device. TXT is a free service. Users' standard text messaging rates apply; check with your mobile phone provider.
* supportive text messages will be received based on the quit date and preference options. Please go to the website www.smokershelpline.ca for instructions on how to receive text messages. The first message received asks to confirm agreement to the Terms of Service. By replying "ACCEPT" to the text, a series of messages will follow. The following is an example of a supportive TXT message:

"As your body adjusts to life without nicotine, edginess is common. Let others know you are not mad at them but just having a hard time. Emergency Coping Plan: AVOID or LEAVE the situation, DISTRACT, DELAY and use positive SELF TALK."

Hours

Mon-Thu 8 am-9 pm * Fri 9 am-6 pm * Sat-Sun 9 am-5 pm * Smokers Helpline online Mon-Sun 24 hours

Dates

All year

Areas Served

Ontario

Fees

None

Languages

English ; French ; Interpretive Services

Print Material

Self-help and promotional materials are free and available upon request