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Ontario. Ministry of Community and Social ServicesProgram Management Team, Family Responsibility Office |
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| Location, Telephone & Internet | |||
|---|---|---|---|
| Located In Community | Toronto | ||
| Site Location | Downsview | ||
| Office Phone | * 24 Hr Automated Information Line (General information and recent transactions) 416-326-1818 * Enforcement Call Centre (Enforcement measures/more detailed inquiries) 416-326-1817 | ||
| Toll Free Phone | * 24 Hr Automated Information Line (general information and recent transactions) 1-800-267-7263 * Enforcement Call Centre (enforcement measures/more detailed inquiries) 1-800-267-4330 * Customer Service Unit (general inquiries) 1-888-815-2757 | ||
| Fax | For correspondence 416-240-2401 | ||
| TTY Phone | Toll free 1-866-545-0083 | ||
| Website | www.mcss.gov.on.ca/en/mcss/programs/familyResponsibility/index.aspx | ||
| Contact Information | |||
| Mailing Address | PO Box 220 Toronto, ON M3M 3A3 | ||
| Description & Services | |||
| Accessibility | Not Applicable | ||
| Description | The Family Responsibility Office (FRO) administers and enforces support orders which contain child and/or spousal support provisions. It also administers and enforces the support provisions of domestic contracts and paternity agreements that are filed with the court. FRO's role is to ensure that support payments flow properly from payers (people who make support payments) to recipients (people who receive them). When possible, FRO will arrange for the payer's employer or other income source to deduct the support payments from the payer's income. FRO has the legal authority to collect support payments, and, if necessary, to take enforcement action in order to recover support that is owed. Enforcement measures used to collect outstanding support payments include: * intercepting the defaulting payer's income tax refund * reporting the debt to the credit bureau * suspending the defaulting payer's driver's licence * taking the matter to court.There is an agreement with most of the states in the United States and several countries, and all of the Canadian provinces, to enforce Ontario court orders when the payer resides outside Ontario. Payment Mailing Address: To send support payments directly to FRO, mail a cheque or money order to: Family Responsibility Office, Box 2204, Stn P, Toronto, Ontario, M5S 3E9 | ||
| Hours | Automated Information Line Mon-Fri 24 Hrs * Enforcement Call Centre Mon-Fri 8 am-5 pm * Customer Service Unit Mon-Fri 8 am-5 pm | ||
| Areas Served | Ontario | ||
| Eligibility | Any person who receives or who pays support under a support order made by an Ontario court, or under a domestic contract or paternity agreement that is accompanied by an affidavit in support of filing from an Ontario court. Support obligations contained in orders made outside of Ontario may also be enforceable by FRO | ||
| Application | Once FRO has received the court order or the filed domestic contract or paternity agreement, FRO will send a Support Filing Package to the support recipient. The support recipient must register with the program by returning the completed Filing Package to FRO. Support Filing Packages are available from most Ontario family courts, through the FRO website, or by contacting FRO. | ||
| Fees | Service | ||
| Languages | English ; French ; Interpretive Services - Other languages may be available upon request | ||
| Other Details | |||
| Alternate Name (Internal use only) | Child Support Orders ; Family Responsibility Office ; FRO | ||
| Print Material | Information for payers and recipients pamphlet | ||
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