Mental Health Helpline
|Email from Website|
|Toll Free Phone||1-866-531-2600|
|After Hours Phone||1-866-531-2600|
|Alternate Name (Internal use only)||Connex Ontario|
|Accessibility||Not Applicable - no walk-in service available|
|Located In Community||No Geographic Location|
|Description||Mental Health Helpline is a free, confidential and anonymous service offering Ontarians 24 hours per day/7 days per week access to information about mental health services across the province. |
Mental Health Helpline allows consumers, their families, service providers and others with an interest in mental health to access comprehensive information about mental health services and supports. Members of the public who call the Mental Health Helpline seeking help for themselves, or for a friend or family member, will be referred to the most appropriate service point within the mental health system. Professional service providers seeking service and/or treatment options for a client will be assisted by information and referral specialists who are able to access a comprehensive database of information and carry out detailed searches for services.
Service is free, confidential, and anonymous, and is provided by telephone, email, or webchat.
Mental Health Helpline is also able to provide statistical data and information about mental health services for research and planning purposes. Mental Health Helpline is operated by ConnexOntario Health Services Information which also operates the Drug and Alcohol Helpline and the Ontario Problem Gambling Helpline (OPGH).
|Hours||Administration Mon-Fri 8:30 am-4:30 pm * Toll-free Info-line available Mon-Sun 24 hours|
|Meetings||Board meets 6x annually|
|Eligibility||Services listed on their database are geared towards adult use but some youth/child information may be available. Anyone may call.|
|Languages||English ; French ; Interpretive Services - available in over 170 languages.|
|Print Material||Free pamphlets, posters, wallet cards, fridge magnets. Call 519-439-0174 for an order form or see the website|
|Funding||Provincial - Ontario Ministry of Health and Long-Term Care|
|Service Categories||General Mental Health Information/Education ; Human Services Statistics ~ Mental Health Issues ; Medical Information Lines ~ Mental Health Issues ; Specialized Information and Referral ~ Mental Health Issues|
|Subjects||Information and referral ; Mental health services|