Older Adult Programs and Services Database
HAMILTON New Search
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Psychiatric Patient Advocate Office |
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| Category Links to Other Records | ||||
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| Older Adult Categories | Community Health - Mental Health ; COMMUNITY HEALTH (ALL) | |||
| Location, Telephone & Internet | ||||
| Address & Map | St. Joseph's Healthcare 100 West 5th St, Rm F136A Hamilton, ON L9C 3N6  | |||
| Located In Community | Hamilton Mountain West | |||
| Site Location | St. Joseph Healthcare, West 5th Campus | |||
| Major Intersection | West 5th St and Brantdale Ave | |||
| Ward | Ward 8 | |||
| Office Phone | 905-388-2454 | |||
| Toll Free Phone | Toronto Office 1-800-578-2343 | |||
| Fax | 905-381-5622 | |||
| Website | www.ppao.gov.on.ca | |||
| Contact Information | ||||
| Mailing Address | c/o Hamilton Centre for Mountain Health Services | |||
| Description & Services | ||||
| Description | The Psychiatric Patient Advocate Office (PPAO) is an arms length provincial program of the Ontario Ministry of Health and Long Term Care and provides independent and confidential advocacy services and rights advice to consumers of, and those seeking access to, psychiatric services. The service works to empower the clients to make informed decisions about their care, treatment, and legal rights. Information, education, negotiation, and referral are used to conduct instructed, non-instructed, and systemic advocacy. Public education is conducted on these issues. The service works to promote self-advocacy and self-determination. The local office is located in St. Joseph's Healthcare, West 5th Campus, Hamilton and provides the following services to inpatients, outpatients and ex patients: * To advance the legal and civil rights of patients in the current and former provincial psychiatric hospitals by means of both individual case work and systemic advocacy * To inform the patient, family, hospital staff and the community of patient's legal and civil rights * To assist, enable, facilitate and co-ordinate the complaints of psychiatric patients * To fully investigate patient's complaints * To assist patients with complaints and provide an avenue for solutions through negotiation, according to the patients' instructions * To refer, when necessary, to community advocacy resources such as lawyers, and community organizations | |||
| Hours | Mon-Fri 8:30 am-4:30 pm | |||
| Areas Served | Brant County ; Haldimand County ; Halton Region ; Hamilton (City of) ; Niagara Region ; Norfolk County | |||
| Boundaries | The City of Hamilton including Ancaster, Dundas, Flamborough, Glanbrook, Hamilton and Stoney Creek * Brant County * Haldimand County * Halton Region * Niagara Region * Norfolk County | |||
| Eligibility | Inpatients, outpatients; ex patients of St. Joseph's Healthcare | |||
| Application | Call for information or an appointment. | |||
| Fees | None | |||
| Languages | English | |||
| Other Details | ||||
| Accessibility | Fully Accessible | |||
| Print Material | Printed material available at the office as well as on the website. | |||
| Other Links for Searching | ||||
| Service Categories | Hospital Based Patient Advocate Offices ; Hospital Complaints ; Patient Rights Assistance | |||
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© Older Adult Programs and Services Database, 2008